Culture Films LLC ships via the United States Postal Service (USPS) and our shipping rates are calculated in real time based on the most up-to-date information obtained direct from the USPS Web site. (When and if a decision is made to make european format (PAL) DVD's available, all european based orders will likely be shipped from/out of Austria.) International Express Shipping Options are available if requested, otherwise count on 3-5 business days within North America, and a week plus for shipments beyond North America.
If you cancel your order after Culture Films LLC has shipped it, you are still responsible for the costs associated with shipping it. And refunds will only be received for returned merchandise.
Upon shipment, you will receive a confirmation email notifying you that your item has shipped, and if requested you can then also be provided with the tracking information.
Please be advised that ownership of our products passes on to you, the purchaser, at the time of pick-up by USPS who will act on your behalf as your agent. If the recipient is not available, packages may be left at the carrier's discretion. We are not responsible for stolen or lost packages after delivery, although we will do everything possible and work with the shipping carrier to help retrieve any missing packages, should this rare situation occur. Note: We also ship to Alaska, Hawaii, Puerto Rico, Canada, Mexico, and Europe. Shipping charges for these addresses are calculated in real time based on your ship to address and the most up to date USPS rates. The United States Postal Service (USPS) is the method of shipment and tracking provided to ensure that all customers, including those with P.O. boxes, receive their orders and a $5 shipping and handling fee is included for all shipments.